F.A.Q
What are the shipping times for your products?
We take 1 to 2 days to process your order and then 8 to 14 working days to deliver.
Which countries do you deliver to?
Our teams deliver throughout the UK
Where do you ship from?
Our offices are located in France, while our international warehouse is located in China.
I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at contact@dilana.co.uk
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, provided the claim is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.
We take 1 to 2 days to process your order and then 8 to 14 working days to deliver.
Which countries do you deliver to?
Our teams deliver throughout the UK
Where do you ship from?
Our offices are located in France, while our international warehouse is located in China.
I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at contact@dilana.co.uk
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, provided the claim is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.